bet77 Privacy Policy

This Privacy Policy explains how bet77 ("we", "us", "our", "the Platform") collects, uses, stores, and where necessary discloses personal information that you ("you", "the Player") provide when accessing or using the bet77 website and all associated services. By creating an account or using any feature of the bet77 platform, you confirm that you have read and understood this Privacy Policy.

This Privacy Policy should be read alongside the bet77 Terms and Conditions. If you disagree with any practice described here, you should stop using the bet77 platform. All data-related queries should be directed to the support email address shown in the footer of this page.

Our Five Privacy Principles

These five principles guide every decision we make about how your personal data is handled on the bet77 platform.

1. Information We Collect

bet77 collects personal information in three broad categories: information you provide directly when registering or using the platform; information generated automatically through your use of the platform; and information received from third-party payment processors when you make deposits or withdrawals.

Information You Provide Directly

When you register an account on bet77 or complete identity verification, we collect the following:

• Identity data: Full legal name, date of birth, and government-issued identification number as provided during KYC verification.
• Contact data: Mobile phone number used as the primary account identifier and for SMS verification, plus email address where provided.
• Address data: Residential address, city, and district within Bangladesh as provided during registration or KYC.
• Identity documents: Scanned or photographed copies of National ID, passport, or driving licence submitted for identity verification.

Information Collected Automatically

When you access the bet77 platform, certain technical data is collected automatically. This data helps us operate the platform securely and improve user experience:

• Device and browser data: Device type, operating system version, browser type and version, screen resolution, and language settings.
• Usage data: Pages visited, features used, game sessions started and completed, bet history, deposit and withdrawal records, and timestamps of all significant account actions.
• IP address and approximate location: Your IP address at the time of login or transaction, used for fraud prevention and to determine approximate geographic location at country and city level only.

Information from Payment Providers

When you deposit or withdraw using bKash, Nagad, Rocket, Upay, or a Bangladeshi bank account, the relevant payment provider transmits a transaction confirmation to bet77 that includes:

• The masked payment account identifier (e.g. a partial mobile wallet number) — full account numbers are never transmitted to bet77.
• The transaction amount in BDT and the transaction reference number, used to match the payment to the correct account.
• Transaction timestamps confirming when a deposit or withdrawal was initiated and completed.

2. How We Use Your Information

The table below maps each data category we collect to the specific purpose for which it is used. We do not use your data for any purpose not listed here without obtaining your prior consent.

3. Legal Basis for Processing

bet77 processes personal data on the following legal grounds:

• Contractual necessity: Processing required to fulfil the bet77 Terms and Conditions you agreed to on registration, including account management, bet settlement, and payment processing.
• Legitimate interests: Processing required for fraud prevention, platform security, responsible gaming monitoring, and service improvement, where these interests are not overridden by your privacy rights.
• Legal obligation: Processing required to comply with applicable laws including anti-money-laundering rules, counter-terrorist-financing requirements, and responses to lawful requests from competent authorities.
• Consent: Where we send optional marketing communications about promotions or bonuses, this is based on your consent. You may withdraw this consent at any time by contacting support.

4. Payment Data and Financial Information

bet77 treats financial information with the highest level of care. When you deposit or withdraw using bKash, Nagad, Rocket, Upay, or a bank account, the actual transaction is processed entirely by the payment provider's own secure infrastructure. bet77 receives only a transaction confirmation and a masked payment identifier — we never receive or store your full mobile wallet number, bank account number, or any payment card details.

All deposit and withdrawal records are retained for a minimum of seven years from the transaction date. This period is required for financial audit, anti-money-laundering compliance, and dispute resolution. These financial records cannot be deleted on request during the mandatory retention period, even if you close your account.

5. Cookies and Tracking Technologies

bet77 uses cookies and similar technologies to operate the platform and improve your experience. We use three categories of cookies:

• Essential cookies: Required for the platform to function. These enable session management, login state, and security features and cannot be disabled without breaking core functionality.
• Analytics cookies: Used to understand how users navigate the platform, which features are most used, and where technical problems occur. Data is aggregated and does not identify individual users.
• Preference cookies: Used to remember your language setting and display preferences so you do not need to re-select them each session.

Most mobile browsers let you manage cookie settings. Disabling essential cookies will prevent you from logging into bet77. Analytics and preference cookies can be disabled without affecting login. bet77 does not use cookies for advertising profiling or for tracking you across other websites.

6. Sharing Your Information

bet77 does not sell or share your personal information with third parties for their own commercial use. We disclose your information only in the following limited circumstances:

• Payment processors: bKash, Nagad, Rocket, Upay, and banking partners receive only the transaction data necessary to process your deposit or withdrawal. They operate under their own privacy policies and security standards.
• Identity verification providers: Where document verification is required for KYC, your identity documents may be processed by a third-party verification service contractually bound to use your data solely for verification and to maintain equivalent security standards.
• Legal and regulatory authorities: We will disclose personal data to law enforcement, regulatory bodies, or courts when required by a valid legal process, court order, or applicable law. We will notify you of such a disclosure where permitted by law.
• Fraud prevention networks: Where fraud, money laundering, or account abuse is detected or suspected, relevant account and transaction data may be shared with industry fraud prevention services to protect the platform and its users.

In all cases where data is shared with third parties, we take reasonable steps to ensure those parties maintain appropriate security and use your data only for the purpose for which it was shared. We do not permit our data processors to use your personal data for their own purposes.

7. Data Retention

We retain personal data for as long as is necessary to fulfil the purposes for which it was collected, subject to any longer retention periods required by law. General retention periods: active account data is retained for the duration of the account relationship plus five years after closure; KYC identity documents are retained for seven years from verification date; financial transaction records are retained for seven years from the transaction date; device and usage logs are retained on a rolling 24-month basis.

Where data is no longer required and no legal retention obligation applies, we delete or anonymise it securely. Anonymised data from which all identifying information has been removed may be retained indefinitely for statistical purposes, as it no longer constitutes personal data.

8. Your Rights

As a bet77 user, you have the following rights in relation to your personal data. To exercise any of these rights, contact the bet77 support team using the email shown in the footer. We will respond to all data rights requests within 30 days at no charge.

• Right of access: You may request a copy of all personal data we hold about you. We will provide this in a commonly used electronic format within 30 days.
• Right to rectification: If any personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected. Some data such as historical transaction records cannot be altered by their nature.
• Right to erasure: Subject to legal retention requirements, you may request deletion of your personal data. Valid erasure requests are actioned within 30 days. Mandatory financial retention data cannot be deleted during the required retention period.
• Right to object to marketing: You may opt out of promotional communications from bet77 at any time by contacting support. Opting out of marketing does not affect service-related communications such as deposit confirmations or security alerts.
• Right to data portability: Where technically feasible, you may request your personal data in a structured, machine-readable format so that you can transfer it to another service provider.

We handle all data rights requests with care and discretion. If you are not satisfied with our response, you may escalate the matter by contacting our support team for further review.

9. Security Measures

bet77 implements a layered approach to data security. All data transmitted between your device and the bet77 platform is encrypted using 256-bit SSL/TLS. Account passwords are stored as salted cryptographic hashes — we never store passwords in plain text and our staff cannot read your password. Access to personal data within our systems is restricted on a strict need-to-know basis.

No online platform can guarantee absolute security against all possible threats. If you become aware of any unauthorised access to your bet77 account, or believe your login credentials have been compromised, contact our support team immediately so we can secure your account without delay.

10. Children and Minors

The bet77 platform is strictly for adults aged 21 and above. We do not knowingly collect personal data from any individual under the age of 21. If we determine that an account has been registered by or is being used by a person under 21, the account will be immediately suspended, all balances held pending investigation, and any personal data collected securely deleted once the investigation is complete. If you believe a minor has accessed bet77 using your device or account details, contact our support team without delay.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our data practices, platform features, or applicable legal requirements. When we make a material change, we will update the Last updated date at the top of this policy and notify registered users via their registered contact details or by displaying a prominent notice on the platform. Your continued use of bet77 after any change constitutes acceptance of the revised Privacy Policy. We encourage you to review this page periodically.

12. Contact Us

If you have questions about this Privacy Policy, wish to exercise any of your data rights, or need to report a data security concern, please contact the bet77 support team by email at the address shown in the footer of this page. All privacy-related queries are handled confidentially. We aim to acknowledge all privacy queries within 24 hours and resolve them fully within 30 days. Email is the only supported contact method.

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